Privacy Policy

1. Introduction

Evalua ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our call quality assurance platform and related services.

2. Information We Collect

Information You Provide

• Account information (name, email address, company name)
• Contact form submissions
• Payment and billing information
• Communication preferences

Information Collected Automatically

• Device and browser information
• IP address and location data
• Usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send promotional communications (with your consent)
• Respond to your comments, questions, and requests
• Monitor and analyse trends, usage, and activities
• Detect, investigate, and prevent fraudulent or illegal activities
• Comply with legal obligations

4. Data Processing and Call Recordings

As a call quality assurance platform, we process call recordings and transcriptions on behalf of our customers. This data is processed in accordance with our Data Processing Agreement and applicable data protection laws. We act as a data processor for this information, and our customers remain the data controllers.

5. Information Sharing

We do not sell your personal information. We may share information with:

• Service providers who assist in our operations
• Professional advisers (lawyers, accountants, auditors)
• Law enforcement when required by law
• Business partners with your consent

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymise it.

8. Your Rights

Under applicable data protection laws, you may have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

9. Cookies

We use cookies and similar tracking technologies to collect and track information about your use of our services. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our service may not function properly without cookies.

10. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: