Automated call quality checks, powered by AI, designed for real people. Replace manual spot-checking with consistent, automated reviews.
View all call history for the workspace.
Title | Extension | Status | Call Started At | ||
|---|---|---|---|---|---|
| Customer Onboarding Call | 2014 | Passed | Jan 21, 2025 14:32 (GMT) | ||
| Account Verification | 2018 | Passed | Jan 21, 2025 14:15 (GMT) | ||
| Service Inquiry | 2014 | Passed | Jan 21, 2025 13:58 (GMT) | ||
| Billing Support Call | 2022 | Human Review | Jan 21, 2025 13:41 (GMT) | ||
| Product Information | 2014 | Passed | Jan 21, 2025 13:22 (GMT) | ||
| Technical Assistance | 2018 | Passed | Jan 21, 2025 12:55 (GMT) | ||
| Appointment Scheduling | 2022 | Failed | Jan 21, 2025 12:38 (GMT) | ||
| General Enquiry | 2014 | Passed | Jan 21, 2025 12:20 (GMT) | ||
| Feedback Collection | 2018 | Passed | Jan 21, 2025 11:55 (GMT) | ||
| Order Status Check | 2014 | Passed | Jan 21, 2025 11:32 (GMT) | ||
| Contract Discussion | 2022 | Human Review | Jan 21, 2025 11:18 (GMT) | ||
| Welcome Call | 2018 | Passed | Jan 21, 2025 10:45 (GMT) |
You choose the rules. Evalua checks each call against them, helping you protect customers, stay compliant, and give targeted feedback.
Automatically pull recordings from your phone system and transcribe every call into searchable text.
Check for key questions, phrases, and specific data points against the processes you define.
Instantly flag calls as Pass, Fail, or Needs Review based on your criteria.
Highlight trends across the organisation so you know exactly where to coach your team.
Evalua is for any team that spends a lot of time on the phone and needs staff to follow a script, checklist, or process.
Identity checks and key security questions. Ensure every caller is verified before data is shared.
Qualifying questions, next steps, and outcomes. Track if the closing script is being used effectively.
Safeguarding prompts and mandatory disclosures. Critical for compliance in sensitive environments.
Required compliance wording on every call. Avoid fines by ensuring T&Cs are read aloud.
Each team can have its own rules and view of results. Start protecting your customers and your business today.